Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
ICASAS411A Mapping and Delivery Guide
Assist with policy development for client support procedures
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | ICASAS411A - Assist with policy development for client support procedures |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to contribute to the formulation of client support procedures to be included within organisational policy. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to experienced technical support personnel, such as help-desk supervisors, IT support technicians, and user support specialists. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Determine support issues |
| |||||||
Element: Develop client support procedures |
| |||||||
Element: Provide recommended changes for client support policy |
| |||||||
Element: Update documented client support policy |
|